Terms of Service

Last updated: 2 October 2026

1. Who we are

These terms are between you ("the Client") and Vantrix360, a remote-first digital marketing agency ("we", "us"). Contact: hello@vantrix360.com.

2. Services & proposals

Every project starts with a written proposal or quote describing the scope, deliverables, timeline and price. The proposal, once accepted by you in writing, forms the agreement. Anything outside the agreed scope is quoted separately.

3. Payment

Project work: 50% deposit to start, 50% on delivery, unless the proposal states otherwise. Retainers: billed monthly in advance. Late payments (over 14 days) may pause work until settled.

4. Your responsibilities

You agree to provide content, access and feedback within agreed timeframes. Delays on your side may move delivery dates.

5. Intellectual property

On full payment, you own the final deliverables we create for you (website, copy, designs). We retain the right to show the work in our portfolio unless you ask us not to in writing. Third-party assets (stock photos, fonts, plugins) remain under their own licences.

6. No guaranteed outcomes

We do not guarantee specific rankings, traffic numbers or revenue. Marketing results depend on many factors outside our control; we promise honest work, transparent reporting and our best professional effort.

7. Liability

Our total liability for any project is limited to the fees you paid for that project. We are not liable for indirect or consequential losses.

8. Termination

Either side may end a project with 14 days’ written notice. You pay for work completed up to that point; deposits are non-refundable once work has started.

9. Governing law

These terms are governed by the laws of England and Wales.